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Customer Communications Manager

San Francisco, CA

Posted: 02/04/2026 Industry: Sales Job Number: 3533600 Pay Rate: 100000/year - 150000/year

Job Description


Customer Operations & Communications Manager

San Francisco, CA (Onsite – 5 days/week)

Full-time

About the Opportunity

We’re partnering with a fast-growing B2B software company that’s transforming how businesses communicate with their customers through modern, cost-effective messaging solutions. In just a short time, the company has scaled from zero to tens of millions in annual recurring revenue with a lean, high-performing team — and demand continues to outpace supply.

This is a rare chance to join early, take real ownership, and help build a category-defining business alongside a small, ambitious team.

The Role

The Customer Operations & Communications Manager will play a critical role in scaling the company’s enterprise customer experience. This person will own high-touch client relationships end-to-end, act as the primary point of contact for key customers, and serve as a bridge between clients and internal operations.

You’ll thrive here if you enjoy working directly with customers, bringing structure to fast-moving environments, and translating real-world customer needs into scalable internal processes.

What You’ll Do
  • Own customer-facing communication for enterprise and high-touch accounts
  • Build and maintain strong relationships with customers, ensuring they receive proactive support and guidance
  • Manage inbound questions and complex requests while keeping multiple customer threads organized
  • Partner closely with internal operations and product teams to translate customer feedback into clear action items
  • Support customer adherence to messaging and regulatory requirements
  • Contribute to process improvements and operational strategy as the company scales

What We’re Looking For

Experience
  • 0–6 years of experience in a customer-facing, operations, or client services role
  • Background in a high-growth startup or fast-paced environment where you’ve worn multiple hats
  • Exposure to technical, operational, or compliance-oriented products is a plus

Skills & Traits
  • Exceptional written and verbal communication skills
  • Highly organized, detail-oriented, and comfortable juggling competing priorities
  • Comfortable operating with ambiguity and limited structure
  • Naturally customer-centric and energized by direct client interaction
  • Strong sense of ownership and willingness to work hard to drive outcomes

Nice to Have
  • Experience documenting processes or managing workflows
  • Familiarity with regulated communication channels or similar industries

Who This Role Is Not For
  • Candidates seeking highly structured, slow-moving environments
  • Individuals who prefer people management over hands-on execution
  • Those uninterested in direct customer interaction

Compensation & Benefits
  • Base Salary: $100, 000 – $150, 000
  • Equity: Competitive
  • Visa Support: Available on a case-by-case basis (US work authorization preferred)

Location & Timing
  • Onsite role in San Francisco, CA (5 days/week)
  • Hiring immediately
  • Hiring 1 individual for this position

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 

Meet Your Recruiter

Joely Downing
Senior Recruiter

Joely spent most of her career in the hotel business and started recruiting in the Hospitality field before coming to Rainier Recruiting.  Outside of work, Joely enjoys time with family and friends and traveling. Confident she can find the best candidates from anywhere, she is hoping to move her desk permanently to Mexico sooner than later.    

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About San Francisco, CA

Ready to take your career to new heights? Explore job opportunities around the bustling city of San Francisco, California. Known for its vibrant tech scene, picturesque views of the Golden Gate Bridge, diverse culinary offerings like the famous clam chowder in sourdough bread bowls at Fisherman's Wharf, and the artistic vibe of the iconic street art at Clarion Alley. Work-life balance flourishes with easy access to outdoor adventures like hiking in Muir Woods, catching a Giants game at Oracle Park, or browsing through the exhibits at the San Francisco Museum of Modern Art. Join us in San Francisco and discover the endless possibilities this innovative and charming city has to offer.