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Customer Service Lead

Tukwila, WA

Posted: 11/08/2024 Industry: Operations Job Number: 2758356 Pay Rate: 35/hour - 42/hour

Job Description


Why should you be interested? 



  • Join a successful, growing medical supply company in a vital industry.
  • Experience a multifaceted role that blends customer service and operations.
  • Be part of a supportive, dynamic team where you’re encouraged to grow and make a meaningful impact.
  • Receive a competitive salary and benefits that acknowledge your contributions.
  • Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 







Compensation: $35.00 - $42.00 hourly. + overtime
  • Comprehensive medical and dental insurance
  • 401(k) plan with company matching
  • Additional discretionary 401(k) match
  • Accessible management and open-door policy
  • Recognition for hard work and opportunities for career advancement
  • COVID-19 vaccination required for employment
  • Non-smoking campus
  • 100% in-office role to promote collaboration and teamwork







Location: 100% onsite in Tukwila, WA office.







Your Role We are seeking a lead for our Customer Service Department. In this role, you’ll oversee our customer service team, ensuring they’re skilled, dependable, and efficient. You’ll play an active part in daily tasks, while also providing guidance and reporting to senior managers. Your success in this role will be supported by experience in areas such as:
  • Comprehensive training in customer service practices
  • Knowledge of Tier 1 ERP systems (NetSuite, Oracle, Sage, etc.)
  • Monitoring team performance and productivity
  • Supervising order processing
  • Handling order errors and customer complaints
  • Ensuring adherence to company policies and procedures
  • Managing team schedules
  • Assisting with phone inquiries as needed
  • Other related tasks as assigned




What We’re Looking For
  • 5–7 years of experience in customer service, ideally in a B2B environment.
  • A proven background in customer service, with inside sales experience preferred.
  • Excellent organizational and time-management abilities; comfortable working both independently and as part of a team.
  • Experience in an industrial setting is a plus.







Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 

Meet Your Recruiter

Eric Lindgren
Senior Recruiter 

Eric first learned how to find top-quality candidates and conduct effective interviews while still in school in 2008. In all his jobs since, he used that knowledge to help the company hire. In 2018, Eric became a full-time recruiter, mainly working on roles in the industrial and skilled trades industries. Since then, he has hired candidates from all industry sectors and walks of life.

Eric joined Rainier Recruiting in 2021, working from his home in the beautiful Willamette Valley in Oregon. Outside work, Eric enjoys playing tabletop games and spending time with his wife and two boys. Eric is one of the few Rainier Recruiting employees with a cat rather than a dog. His cat, Pirate, enjoys sitting on the keyboard while Eric tries to write emails. Pirate is especially fond of the letter rrrr.

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About Tukwila, WA

Ready to embark on a career adventure in Tukwila, Washington? This vibrant and burgeoning city nestled in King County offers a plethora of job opportunities waiting to be explored. Boasting a unique blend of urban excitement and natural beauty, Tukwila provides an unparalleled backdrop for professional growth and personal fulfillment. From the iconic Museum of Flight to the mouthwatering array of diverse cuisines at Southcenter Mall, this area has something for everyone. Additionally, being in close proximity to Seattle's renowned art galleries, theaters, and professional sports teams, Tukwila ensures a perfect balance of work and play. Discover your next career move in Tukwila, where endless possibilities await. Check out our job listings today and take the first step towards a rewarding future.
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