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Customer Service Representative

Tukwila, WA

Posted: 02/25/2026 Industry: Operations Job Number: 3548884 Pay Rate: $60000 / year

Job Description


Licensed P&C Insurance Customer Service Representative (On-Site)

Location: South King County, WA (On-Site)

Schedule: 35–40 hours per week

Compensation: ~$60,000 annually (DOE) + Full Benefits

A well-established, growth-oriented independent insurance and financial services firm is seeking a licensed Property & Casualty (P&C) professional to join its team in an in-office capacity. This is an excellent opportunity for an experienced agency professional who enjoys servicing clients and supporting producers — without the pressure of heavy sales quotas.

About the Role

This position is primarily focused on policy servicing, renewals, endorsements, and certificates, supporting both commercial and personal lines accounts. The ideal candidate will be “plug-and-play” — someone who understands agency workflows and can step in with minimal training.

This is not a sales-heavy role. Approximately 70% of the position is administrative/service work, with the remaining 30% client interaction (expected to grow toward 50/50 over time).

Key Responsibilities
  • Process policy changes, endorsements, and updates
  • Handle Certificates of Insurance (COIs) efficiently and accurately
  • Support commercial lines renewals
  • Send renewal communications on behalf of producers
  • Gather underwriting information and assist with quoting (inbound only)
  • Discuss basic coverage details with clients (limits, deductibles, coverage types)
  • Maintain accurate, paperless documentation
  • Provide high-touch service to clients experiencing rate increases or coverage questions

Book of Business Mix
  • Majority commercial lines, including BOPs and small-to-mid-sized businesses
  • Exposure to organizations such as manufacturing operations, nonprofits, and religious institutions
  • Personal lines support as needed
  • Access to a broad carrier network through a national platform

What We’re Looking For
  • Active Washington State P&C License (required)
  • Several years of experience in an insurance agency setting
  • Working knowledge of both personal and commercial lines (commercial experience required)
  • Strong understanding of COIs and endorsements
  • Detail-oriented with strong documentation habits
  • Clear written and verbal communication skills
  • Comfortable working in a small, collaborative office environment
  • Able to handle peak-season workload (Q4 can be fast-paced and deadline-driven)
  • Prior experience in a captive agency environment is a plus

Work Environment
  • On-site role in a small office setting
  • Collaborative, tight-knit team
  • Flexible summer schedule with half-days on Fridays
  • Growth opportunities available within other areas of the business

Benefits
  • Medical, Dental, Vision
  • 401(k)
  • Stable base compensation with long-term career path

This is a strong opportunity for a licensed P&C professional who prefers servicing and operational excellence over aggressive sales targets, and who wants to join a stable, expanding firm with access to a broad carrier network.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 

Meet Your Recruiter

Alyssa Villarreal
Partnerships & Recruiting Director

Alyssa is an accomplished Senior Leader Recruiter who has spent the last four years at Rainier Recruiting partnering with early stage and VC-backed technology companies to build out their Go-To-Market teams. She has helped make “first of” role hires at various start-ups and placed many leaders including VPs of Sales, VPs of Marketing and VPs of People. She has completed searches for both individual contributor and leadership roles across a variety of functions including Sales, Marketing, Customer Success, HR and Operations. Alyssa prides herself in taking a consultative approach with both her clients and candidates as well as having high offer acceptance rates and attrition rates. Prior to Rainier Recruiting, Alyssa gained her initial search experience at a commercial construction recruiting firm in Seattle where she learned the culture of the hiring industry. She was the top of her training class and excelled quickly to surpass professional and personal goals as well as company benchmarks.


Alyssa was born and raised in the Puget Sound area and has lived in the heart of downtown Seattle the past 10 years. She loves all things Seattle, especially Starbucks and the Seattle Seahawks…go hawks! She recently moved to Tulsa with her husband and French bulldog (Stevie) and is excited to explore a new city that has an emerging tech scene!

 

 

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About Tukwila, WA

Ready to embark on a career adventure in Tukwila, Washington? This vibrant and burgeoning city nestled in King County offers a plethora of job opportunities waiting to be explored. Boasting a unique blend of urban excitement and natural beauty, Tukwila provides an unparalleled backdrop for professional growth and personal fulfillment. From the iconic Museum of Flight to the mouthwatering array of diverse cuisines at Southcenter Mall, this area has something for everyone. Additionally, being in close proximity to Seattle's renowned art galleries, theaters, and professional sports teams, Tukwila ensures a perfect balance of work and play. Discover your next career move in Tukwila, where endless possibilities await. Check out our job listings today and take the first step towards a rewarding future.