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Customer Success Manager (multiple openings)

Remote, CA

Posted: 04/12/2024 Industry: Sales Job Number: 1787814 Pay Rate: 70k/year - 75k/year

Job Description

Why should you be interested?

Five exciting Customer Success Manager positions have opened due to growth. Rainier Recruiting has partnered with an online mental health company. This company has hired multiple successful employees already from Rainier Recruiting who have reported that it is a very good company to work for. Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 


Compensation: $70K-$75K base salary (negotiable) + up to an 8% annual bonus

Location: Remote in California + 50% travel expectation

What this company can offer you:
  • Excellent Medical, Dental and Vision Benefits
  • Prescription Drug Coverage
  • Generous Paid Time Off
  • Paid Holidays
  • 401(K) Retirement Plan


Key Responsibilities:
  • Cultivate and maintain robust customer relationships, serving as their primary point of contact.
  • Gain a comprehensive understanding of customers' objectives, requirements, and challenges.
  • Proactively engage with customers to ensure their contentment and overall success.
  • Monitor user engagement and take proactive measures to stimulate registrations and sustained participation.
  • Provide guidance and support throughout the customer onboarding process, ensuring a seamless and positive experience.
  • Present data to customers and furnish targeted recommendations to assist them in accomplishing their goals.
  • Employ data to inform decision-making and strategy development, crafting engagement plans for each account.
  • Convey customer insights and feedback to internal teams to drive product enhancements.
  • Collaborate closely with product, service delivery, and marketing teams to relay user feedback, propose improvements, and advocate for features that align with user preferences.

Qualifications and Experience:
  • Bachelor's degree in psychology, counseling, social work, education, or a related field.
  • 1-3 years of experience in mental health, education, non-profit, customer success, or customer support.
  • Comprehensive understanding of mental health challenges affecting youth and young adults, including familiarity with evidence-based strategies for promoting mental well-being.
  • Possesses a compassionate and patient demeanor, demonstrating exceptional interpersonal and communication skills.
  • Capable of establishing robust relationships and fostering collaborative teamwork among diverse stakeholders.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.  

Meet Your Recruiter

Emily Jacobsen
Senior Recruiter

Emily is a Senior Recruiter with over 7 years of Full Cycle Recruiting under her belt. After 5 years of working at Large Staffing firms, Emily decided to Join Rainier Recruiting where she could have a more personal approach to the hiring process.  Emily enjoys working on more complex roles and she believes in a win/win scenario for both her clients and candidates. Outside of work you may find Emily snuggling her two young kids, playing corn hole with her extended family, or hosting a game night.

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