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Customer Success Manager

San Francisco, CA

Posted: 04/09/2025 Industry: Sales Job Number: 3138661 Pay Rate: 90000/year - 120000/year

Job Description


Rainier Recruiting is partnering with a cutting-edge Artificial Intelligence company who is seeking multiple Customer Success Managers. We’re on a mission to transform the way businesses operate by developing intelligent digital solutions that handle repetitive tasks from start to finish. This empowers teams to focus on high-impact, creative, and strategic work. As one of the fastest-growing companies in the AI space, we’re backed by top-tier investors and rapidly expanding our footprint. Our team is based in San Francisco and thrives in a collaborative, in-person environment. Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 




Compensation: $90,000 to $120,000 base salary plus another $70,000-$90,000 in commission potential (OTE $180k) plus equity (offers are negotiable)







Location: 100% onsite in downtown San Francisco, CA.




What's in it for you?
  • Generous paid time off, including company holidays.
  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Flexible spending and dependent care accounts.
  • Health savings accounts with employer contributions.
  • Opportunities to participate in company-wide and team-specific off-site events.
  • Competitive compensation, stock options, and retirement plan contributions.



About the Role

We’re looking for a Customer Success Manager to join our growing team. In this role, you'll serve as a trusted advisor to clients, ensuring smooth onboarding, effective implementation, and long-term value from our product offerings.

You'll be responsible for driving product adoption, customer satisfaction, retention, and expansion within your portfolio. This role offers strong upside potential based on customer retention performance.

You'll collaborate closely with growth, deployment, support, and product teams to deliver a seamless client experience and help shape the product based on real-time customer insights.




Key Responsibilities
  • Lead onboarding and implementation for new clients, ensuring a smooth transition and successful product activation.
  • Maintain and grow client relationships through proactive engagement, driving high retention and satisfaction across your accounts.
  • Act as a strategic advisor, helping clients maximize value from the platform and uncover new opportunities for impact.
  • Partner with internal teams to improve client experience, streamline support, and surface meaningful feedback for product development.
  • Monitor key metrics across your book of business and take initiative to address risks and uncover expansion opportunities.




What We’re Looking For
  • 2+ years of experience in Customer Success, Account Management, Deployment, or another client-facing role—ideally in SaaS or AI.
  • Familiarity with go-to-market functions or previous experience in sales (AE, SDR/BDR roles) is a strong plus.
  • Excellent communication, relationship-building, and project management skills; you can juggle multiple accounts without compromising quality.
  • Highly proactive and entrepreneurial mindset—you’re energized by helping clients succeed and don’t wait to be told what to do.
  • Comfortable rolling up your sleeves and diving in—whether it's solving a complex issue or improving an internal process, you're all in.





Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 

Meet Your Recruiter

Gina Sanders
Senior Recruiter

Gina brings over seven years of recruiting experience to Rainier Recruiting. Gina is passionate about helping candidates advance in their careers and clients hire the best talent for their teams. She loves working in the collaborative environment Rainier Recruiting fosters and thrives in the competitive nature of the recruiting industry. Gina is a Washington state local and Central Washington University graduate with a human resources degree.

When not recruiting, you’ll find Gina in Eastern Washington snowboarding, hiking, mountain biking, riding dirt bikes, practicing yoga, and spending time with her family.

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About San Francisco, CA

Ready to take your career to new heights? Explore job opportunities around the bustling city of San Francisco, California. Known for its vibrant tech scene, picturesque views of the Golden Gate Bridge, diverse culinary offerings like the famous clam chowder in sourdough bread bowls at Fisherman's Wharf, and the artistic vibe of the iconic street art at Clarion Alley. Work-life balance flourishes with easy access to outdoor adventures like hiking in Muir Woods, catching a Giants game at Oracle Park, or browsing through the exhibits at the San Francisco Museum of Modern Art. Join us in San Francisco and discover the endless possibilities this innovative and charming city has to offer.
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